Direct Debit Guide

How do I set up Direct Debit on my account?

Click here for our guide on how to set up Direct Debit payments on your account.

How do I change my bank details for Direct Debit?

Click here for our guide on how to change your bank details for Direct Debit payments on your account.

How will I know how much and when a Direct Debit payment is made

We will send you an E-mail at least 3 working days before your Direct Debit payment is scheduled to be collected to the E-mail address associated to accounts payments, or your main E-mail address on record with us.

This E-mail will notify you of the amount scheduled to be collected, and the date.

This E-mail is separate to the E-mail with your invoice. So you will potentially receive two E-mails - the E-mail with the PDF invoice attachment, and the Direct Debit Notification E-mail.

What will appear on my bank statement?

Here is an example of what will appear on your bank statement when Wessex Internet charges you:

Wessex Internet
ref: JUHXBS9-73157.

  • Wessex Internet is the merchant name
  • The reference will include a 7 digit mandate ID, followed by a hyphen, followed by the invoice number this payment is against. If there are multiple invoices being collected, then the reference may cut those digits off as BACS limits us to 18 characters on the reference.

Can I select the date that regular Direct Debit payments are taken?


We have two options for recurring automatic payments.

  • Default: 16th of the month or next working day after.
  • Optional: 5th of the month or shortly afterwards

Please contact us to request your billing date if you'd prefer to pay earlier in the month.

Customers can also pay immediately after an invoice is generated by logging into the Customer Portal and clicking to pay by DD against a DUE invoice.

What date are regular Direct Debit payments taken?

Default date is the 16th of the month or the next working day after.

Optionally customers can request to be charged on the 5th day of the month or shortly after.

Regular invoices are generated on the 1st date of the month.

What date do new customers pay their first invoice?

New customers will be charged no earlier than three working days after their installation date. They will receive an E-mail notifying them of the charge and date the Direct Debit payment is to be collected from. Their first invoice and charge will include the installation and pro-rated rental charge.



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